Swish Connect

Billing Policy


All charges are shown in Australian Dollars. Payments are to be made in Australian Dollars (AUD).

Swish Connect has three payment options:
1. Credit Card
2. Direct Debit
3. Bank Transfer

If you provide Swish Connect your credit card information, you authorise Swish Connect to automatically charge your credit or debit card for charges that apply to your account. Swish Connect will automatically charge your credit card in our recurring batch on the first or fifteenth day of each month, depending on the date of your sign-up. You are responsible for directly updating, or notifying Swish Connect, of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status). 

Customers not paying by credit card agree to make payment of their balance due strictly within five (5) days of the issue date of their Billing Statement or Invoice.

Accounts that are thirty (30) days past due will be automatically suspended. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including legal fees, court costs, and collection agency fees.

Billing Cycles

Swish Connect offers two Billing Cycles for hosting charges:
1. Monthly- on the 1st or 15th of the month
2. Yearly (12 months).

The Billing Cycle begins on the first or fifteenth day of the month you sign up. Resellers are limited to the monthly Billing Cycle for all of their charges. Non-credit card payment methods are limited to Annual or Quarterly Billing Cycles. 

You may elect to change your Billing Cycle at any time; however, the new Billing Cycle will only take effect at the time of the next plan renewal.

All additional features added to an account are charged monthly. Additional items are non-refundable.

Account Renewals

In order to ensure uninterrupted service to your website, all plans will automatically renew at the end of the plan's Billing Cycle. Plan renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle. If you wish to cancel your plan before the plan renewal, please refer to the Cancellation section below.


Swish Connect does not mail paper invoices or statements. All billing statements and invoices are sent via email to the customers designated email address. Customers paying monthly via Credit Card will not automatically receive a monthly invoice unless a request is made via email to our Billing Department.

Returned Cheques

Swish Connect charges a $25.00 fee for returned cheques. Customers that issue a cheque that is returned will be required to submit future payments with bank cheque or money order, or alternatively convert to Credit Card Payments.

Credit Card Chargebacks
A $25.00 chargeback fee will be assessed for each credit card chargeback received by Swish Connect.

Direct Bank Deposit
Swish Connect does NOT charge fees for accepting payment via direct bank deposit.

For international customers, cheques and money orders must be drawn in Australian Dollars. International wire transfers may be assessed a $25.00AUD processing fee by an intermediary bank. In addition, your issuing bank may also charge a fee for sending the wire. Please add these fees to the amount that you are sending to Swish Connect or the amount credited to your account will be less than your intended payment.

Customers that wish to reactivate a closed account will be assessed a $19.95 reactivation fee. A $99.95 fee will be assessed if Swish Connect restores your data files to your reactivated account. 

Hosting Plan Changes
Customers electing to change to a lower priced hosting plan on the same platform will be charged a $19.95 downgrade fee. There is no upgrade fee for upgrading to a higher priced plan.

Platform Change
Customers that elect to change plans to a different operating system platform will be charged a $19.95 platform change fee.


Hosting plans will automatically renew until a plan is cancelled. Cancellation of service requests may be submitted via email to our Billing Department or postal mail to: Swish Connect Pty Ltd, Attn Accounts Dept, PO Box 330, Fawkner, VIC, 3060.

Cancellation requests must be received by Swish Connect a minimum of ten (10) days prior to the end of your Billing Cycle. Cancellations submitted later than this time may result in automatic renewal of your hosting plan. Cancellations become effective on the day processed by Swish Connect. Swish Connect is unable to cancel your account effective for a future date. Swish Connect will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact Swish Connect as soon as possible. 

Swish Connect does not monitor, and will not automatically cancel, plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to Swish Connect's services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. Swish Connect reserves the right to cancel any account, at any time, without notice, for any reason contained in our Terms & Conditions or Acceptable Use Policy as Swish Connect considers appropriate.

45 Day Money Back Guarantee

Each of Swish Connect's shared hosting plans carries a 45-day unconditional money back guarantee. If you are dissatisfied with your service for any reason, you will receive a full refund if you cancel your account within 45 days of activation.

Any request for cancellation must be received in accordance with the Cancellation provision above. Accounts cancelled/terminated by Swish Connect for violating our Terms & Conditions or Acceptable Use Policy do not qualify for our 45 day money back guarantee.

This guarantee only applies to NEW customers. If you are an existing client and purchase more hosting from Swish Connect, this guarantee does not apply.

Refund Policy

Refunds are only available in accordance with the 45 Day Money Back Guarantee. No refunds are available after the initial 45 day period. Any request for cancellation must be received in accordance with the Cancellation provision above.

Accounts cancelled/terminated by Swish Connect for violating our Terms & Conditions or Acceptable Use Policy do not qualify for our 45 day money back guarantee.

Please allow up to 14 working days for refunds to take place. Refunds will be provided by cheque or direct bank transfer only.

Credit Card Disputes/Chargebacks

Swish Connect has a zero tolerance policy for chargebacks. Any customer who disputes a credit card payment is subject to a fine, suspension and account termination at Swish Connect's discretion. A charge of $25.00 per chargeback will be assessed to all accounts that receive a chargeback.


Swish Connect's policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.